Can I use the software platform for residential and commercial real estate?

The ZeroChaos software is currently designed to accommodate only residential real estate needs.

The platform is typically cloud-based, which means you can access it from any device with an internet connection. There is usually no need for installation or maintenance on your end.

The platform takes security seriously and employs industry-standard measures to protect your data. This may include encryption, secure data storage, regular backups, and user authentication protocols. You can rest assured that your information is handled with utmost care by our Digital Real Estate Services.

Yes, most software platforms allow multiple users to access and collaborate on the platform simultaneously. User roles and permissions can be set to control access levels and restrict certain actions.

Yes. We provide a free trial period, allowing you to explore the features and evaluate whether the Online Property Registration platform meets your needs before making a subscription commitment.

At ZeroChaos, one may have limitations on the number of properties or users based on the subscription plan you choose. It's important to review the plan details to ensure it aligns with your requirements.

Mostly, yes! You can cancel your subscription at any time. However, the specific terms and conditions may vary. It's important to review ZeroChaos' cancellation policy. As for your data, it is usually retained for a period of time after cancellation, allowing you to export or retrieve your Property registration information.

Currently, ZeroChaos focuses on facilitating a smooth real estate transaction by providing a platform to close property Deals. However, their partner agents can help locate suitable Purchase properties for interested buyers.

Seller Collateral is a unique concept implemented by ZeroChaos to ensure that the seller is committed to the transaction. By putting down collateral, the seller has the option to walk away from the deal without providing any reason, but is willing to compensate the buyer for their time spent in the event of cancellation.

While RERA aims to protect buyers in the primary market and projects covered under the act, ZeroChaos covers the secondary market and completed projects that do not require RERA coverage. ZeroChaos ensures the safety of the buyer's money and provides assistance in the entire Real Estate Process, enforcing deadlines and ensuring timely disbursements.

A Contingency is a pre-condition for the fulfillment of a Sales agreement in a real estate transaction, which accounts for future uncertainties or unknowns. It may involve Legal Verification, Loan Approval, or other conditions that must be met by a specific deadline. If a contingency fails, the concerned party may walk away from the transaction without penalty by signing an E- Signature Contingency Failure Letter on the platform and providing verifiable proof of failure. Both parties are expected to work towards contingency removal before their deadlines pass.

The outcome of a contingency is determined by the condition associated with it. For instance, a Legal Verification Contingency in an Agreement To Sale requires the buyer to complete legal document verification within 2 weeks of signing the Sales agreement. There are three possible outcomes:

1. If the buyer successfully completes the legal verification, they can release the contingency by signing a Contingency Release Letter, and the Property transaction will proceed to the next step.

1. If the legal verification is unsatisfactory, the buyer can cancel the transaction by signing a Contingency Failure Letter and uploading proof to support their claim. The funds in the Escrow Account will be disbursed as specified in the Agreement To Sale, without any penalty imposed on the buyer.

iii. If the buyer cannot complete the legal verification within the specified timeline, they can request an extension by generating a Contingency Extension Letter for the seller's approval. If approved, the contingency deadline will be extended. However, if the buyer fails to request an extension or the seller declines it, and the original deadline expires, the funds in Escrow will be disbursed according to the Disbursement Mechanism Matrix in the Agreement To Sale. In this case, a penalty called the Seller Time Value Compensation will be imposed on the amount returned to the buyer, and the penalty amount will be sent to the Property seller.

Real estate transactions have long been fraught with risk, with various factors contributing to the complexity of such deals. These range from mistrust among stakeholders to the absence of financial safeguards that can protect parties from the adverse consequences of deals going awry. Property  Buyers are often in a precarious situation, required to pay a deposit to the Property seller while contending with substantial uncertainty regarding the transaction. Meanwhile, sellers bear the burden of holding the property while the deal is in limbo, potentially affecting their financial status. Real Estate Agents also face significant stress, pursuing buyers and sellers without the assurance of remuneration and often encountering underpayment.

An Escrow Account provides security against scams and frauds for high value asset transfers especially in dispute-prone sectors like Real Estate. An Escrow Account is safe because of the following reasons:

• It is maintained and operated by a neutral 3rd party (ZeroChaos) and overseen by Independent Trustees and Escrow Bank.
• Neither the buyer nor the seller can unilaterally claim rights on the funds before the natural conclusion of the transaction.
• Disbursement from the Escrow account strictly depends on the terms described in the MOU, Agreement To Sale (ATS) the outcome of the Transaction (Success or Failure) and the reason for the Failure (if applicable).

In the event of a contingency failure, the Escrow can disburse the funds appropriately to ensure that each buyer receives a return proportionate to their original contributions. For instance, suppose there are two buyers with a 60/40 ownership ratio who have deposited 6 Lakhs INR and 4 Lakhs INR, respectively, into the escrow account as an advance payment. Although the overall escrow amount is 10 Lakhs INR, ZeroChaos is aware of the contribution and ratio of contributions made by each buyer. Thus, in the case of a contingency failure (e.g., unsatisfactory legal document verification), ZeroChaos can refund the amount in exact proportion to each buyer's contribution, minus any applicable fees

The disbursement of escrow funds will follow 3 simple steps:

• Meeting of a success or a failure criteria and acknowledgement by stakeholder(s) (buyers / sellers).
• Review by Trustee of the success or failure conditions.
• Authorization by Trustee and release of funds.

Aadhaar OTPs are generally very reliable, but if you are not receiving the Aadhaar OTPs on your phone number, you can take following actions:

• Sometimes the UIDAI servers may be slow and might take anywhere up to 5 minutes to receive the OTP. If you still didn’t receive after few minutes, you can try requesting the OTP to be resent.
• Make sure that your Aadhaar Card is linked to the mobile number that you expect the OTP to come to. You can verify if your mobile number is linked to your Aadhaar number at this GOI website: Verify Aadhaar Phone Link.
• And finally, if your mobile has a weak mobile network or if the UIDAI server is down, you will have to retry later.

When a Property Loan is involved in a transaction, the overall workflow is quite similar. The only additional requirement is that the Buyer needs to add a Loan Contingency with a reasonable time limit while making an offer to the Seller. Once the offer is accepted and a transaction is created, the Loan contingency will appear in the Transaction dashboard, along with a deadline to release it. The Buyer can then secure a loan from any bank of their choice by providing all the relevant documents required by the bank to approve the loan. The Escrow Account statement can be downloaded as a digitally signed document from the ZeroChaos transaction dashboard. The Agreement To Sale (ATS), a key document required for the loan, can also be downloaded from the platform and shared with the bank. If the bank requires a hard copy of the digitally signed documents, the Buyer can take a printout, self-attest, and share the copies with the bank. After securing the loan, the Buyer must return to the platform and release the Loan Contingency. On the day of registration, the Bank will disburse the loan amount to the Seller in the same manner as before (such as issuing a DD or NEFT transfer). ZeroChaos will disburse the Escrow amount according to the disbursement mechanism outlined in the AFS.

An Agreement To Sale is a legally binding document that outlines the terms and conditions of a sale between buyers and sellers for a real estate property. This agreement does not give buyers any rights to the property, but rather an option to buy it in the future upon fulfilling the terms and conditions of the agreement. It can be signed electronically as per the IT Act, 2000.

On the other hand, a Sale Deed is the most important document that transfers the title, rights, and ownership of a property from sellers to buyers. It serves as proof of ownership for the new owner and is legally required to complete the sale of the property. The Sale Deed must be signed by both buyers and sellers and registered at the Office of the Registrar. Since it involves the transfer of rights to an immovable asset, it cannot be electronically signed.

The eStamp Payment Confirmation Challan is an instant receipt generated by the Stock Holding Corporation of India (SCHIL) when an eStamp paper is purchased from them. The actual eStamp certificate is the physical copy of the eStamp which SCHIL will dispatch 4-6 weeks after the purchase. This physical copy will be available with ZeroChaos for upto 3 years and can be mailed to the customer upon request at an additional cost.

The authenticity of the Stamp paper as purchased by you can be verified at https://www.shcilestamp.com.

The eStamp Payment Confirmation Challan is integrated to the Agreement in such a way that it is consistent with the requirements of the E-Stamping rules and as such legally valid. ZeroChaos, its eStamping partners and its legal partners stand behind this process.

Electronic Signatures, also known as E-Signatures have been valid in India since the passage of the Information Technology Act of 2000. They can be used in the court of law. The only categories for which electronic signatures are not valid are as follows:

i. A negotiable instrument (other than a cheque) as defined in section 13 of the Negotiable Instruments Act, 1881 (26 of 1881).

ii. A power-of-attorney as defined in section 1A of the Powers-of-Attorney Act, 1882 (7 of 1882).

iii. A trust as defined in section 3 of the Indian Trust Act, 1882 (2 of 1882) including a Trust deed as well.

iv. A will as be defined in clause (h) of section 2 of the Indian Succession Act, 1925 (39 of 1925), including any other testamentary disposition by whatever name called.

v. Any contract for the sale or conveyance of immovable property or any interest in such property.

NOTE: Point v. above refers to a Sale Deed and not an Agreement To Sale