The Website https://zerochaos.in/ is owned and operated by Agarwal Estates, an ISO 9001:2015 incorporated in India (Company). The Company is engaged in the business of facilitating owners, tenants, buyers and sellers to explore and identify all kinds of immovable properties including buildings, houses, flats and other residential and commercial properties and enable them to carry on transactions of purchase, sale, licensing, leasing, hiring, renting or otherwise relating to movable and immovable properties and other related services (“Services”)

The following Privacy Policy describes how the Company (“we”, “us”, or “our”) collects, uses, shares, and processes the information, which you provide to us through your use of our Platform, including the Application and Website, in connection with the Services we provide, as defined in the Master Terms. If you choose to use our Services, you agree to the terms outlined in this Privacy Policy. 

This document is published in accordance with the provisions of the Information Technology Act, 2000 and rules made thereunder that require publishing the rules and regulations, privacy policy, and terms of use on an online portal of the Company. We request you to go through this Privacy Policy and Terms and Conditions carefully before you decide to access the website.

By clicking “I accept” when downloading the Application or accessing the Website and using our Services, you confirm that you have voluntarily provided us with Personal Information (defined below) and consent to its collection, use, disclosure, and transfer as per this Privacy Policy. 

You also confirm that you have the proper authorization from any third party whose information you share with us. We will rely on your representation of authority and will not make any independent inquiries to verify your authorization.

If you do not have sufficient authorization, you will be solely responsible for your actions and omissions, including sharing information with us and the subsequent processing and actions taken by us in accordance with this Policy.

1. Types of Personal Information We Collect

When you register for our Services through our Application or Website and use them, we collect various types of information from you, including:

(a) Contact details such as name, gender, age, images, contact/postal address, telephone, email ID, and nationality;

(b) Financial information such as bank account or payment instrument details;

(c) Personal identification proof such as permanent account number, driving license, or passport;

(d) Any information you provide to comply with our internal policies or applicable law regarding know your customer norms;

(e) Transactional information such as order details, transactional history (excluding banking details) related to your use of our Platform;

(f) Your internet protocol address;

(g) The identification code of the communication device (Device ID) that you use to access our Platform or engage with ZeroChaos.

This information is collectively referred to as “Personal Information”.

2. Sources of Data Collection

At ZeroChaos, we gather the information that you furnish directly to us through your utilization of the Platform, such as when you create an account, request an offer, upload or submit photos, make an offer, offer feedback about the Platform, or contact us with inquiries or comments. Additionally, we gather information that you willingly choose to provide us through the Platform, email, during interactions with us on call or chat, or any other forms of communication.’

3. How we use your Personal Information

We reserve the right to collect, use, store, and process your Personal Information for any purpose that may be permissible based on the consent obtained from you and under applicable laws in connection with your transaction with or on the Platform and/or for functions or activities of ZeroChaos. Such purposes (“Purposes”) include but are not limited to:

(a) Assisting your Platform transactions and usage;

(b) Providing ZeroChaos services;

(c) Responding to your inquiries and fulfilling requests for information on Platform services;

(d) Sending information, materials, and offers from ZeroChaos, and notifying you of Platform updates and changes;

(e) Providing important administrative information and policy updates;

(f) Administering the Platform;

(g) Conducting internal reviews and data analysis for the Platform, including visitor traffic;

(h) Improving Platform services, content, and advertising;

(i) Facilitating programs and initiatives through ZeroChaos and/or third-party partners;

(j) Responding to legal, judicial, and law enforcement inquiries and investigations;

(k) Analyzing user behavior and preferences;

(l) Implementing information security practices;

(m) Detecting and preventing security breaches, computer viruses, and contaminants;

(n) Investigating and taking action on illegal activities and suspected fraud;

(o) Conducting computer resource forensics for investigations or audits;

(p) Tracing computer resources or persons suspected of contravening laws related to Platform services; and

(q) Sharing or transferring data in the event of a merger, acquisition, reorganization, or sale of assets or business.

The collection of Personal Information by ZeroChaos is necessary for the Purposes, and you acknowledge and agree that such collection is for a lawful purpose and connected with a function or activity of ZeroChaos.

4. Disclosure and Transfer of Personal Information

As a user, you acknowledge and agree that ZeroChaos may share, transfer, disclose, or provide access to your Personal Information to its service providers, partners, agencies, authorities, banks, and financial institutions, within or outside India, for one or more of the Purposes. ZeroChaos may also share your Personal Information with government agencies upon directions of such agency or any other third party as may be required by law. ZeroChaos will ensure that any party receiving your Personal Information will be contractually obligated to maintain the same level of data protection adopted by ZeroChaos, subject to applicable law.

Furthermore, ZeroChaos may share your information with law enforcement agencies in response to lawful requests for information, or as required by any applicable law, both within and outside India.

5. Your Rights

We take reasonable steps to ensure that your Personal Information is accurate, complete, and up to date. However, you have the sole responsibility of ensuring that you review the accuracy of the information provided by you and contact us in case of discrepancies, or in case you wish to discontinue the use of our services. You have the right to access your Personal Information and request correction and deletion. If your Personal Information changes, you may correct, delete inaccuracies, or amend information by making the change on our Platform or by contacting us in the manner specified in section 10 of this Privacy Policy. We will make good faith efforts to make requested changes in our active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or subsequently becomes untrue, inaccurate, out of date or incomplete), or we have reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, we may, at our sole discretion, discontinue the provision of the Services to you. There may be circumstances where Company will not correct, delete or update your Personal Information, including (a) where the Personal Information is opinion data that is kept solely for evaluative purposes; and (b) the Personal Information is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.

The consent that you provide for the collection, use and disclosure of your Personal Information will remain valid until such time it is withdrawn by you in writing. If you withdraw your consent, the Company will stop processing the relevant Personal Information except to the extent that the Company has other grounds for processing such Personal Information under applicable laws.

You may contact us in the manner specified in section 10 of this Privacy Policy to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.

6. Data Retention Policy

We follow the applicable laws for storing your Personal Information, which means that we will keep your data as long as necessary to provide you with our services or as required by law. We will only store your Personal Information for lawful purposes.

If you choose to close your account, we are not obligated to retain your data, and we may delete any or all of your data without any liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, or if required by law, or for other legitimate purposes. We may also continue to store your data in an anonymized form for analytical and research purposes.

7. Information Security Policy

ZeroChaos takes reasonable steps to ensure that the Personal Information collected from you is accurate, complete, and up to date. However, it is your responsibility to ensure the accuracy of the information you provide, and if you find any discrepancies or wish to discontinue the use of the services, you can contact ZeroChaos to request corrections or deletions. You have the right to access your Personal Information and request corrections and deletions, which ZeroChaos will make good faith efforts to implement in a reasonable timeframe.

You can withdraw your consent for the collection, use, and disclosure of your Personal Information at any time in writing. If you do, ZeroChaos will stop processing your Personal Information, except as allowed under applicable laws. You can contact ZeroChaos to exercise your rights or make requests related to your Personal Information, and ZeroChaos will respond within 30 days or a reasonable timeframe.

However, there may be circumstances where ZeroChaos cannot correct, delete, or update your Personal Information, such as when it is opinion data kept solely for evaluative purposes or part of documents related to an ongoing prosecution.

8. Third-Party Websites and Services

Our Platform may contain links to third-party services, and give you the ability to access such third-party websites, products, and services. Please note that you may proceed to the use of such third-party websites or services at your own risk and ZeroChaos will not be held liable for any outcome or harm arising as a result of your use of such third-party websites or services. Please read the privacy policies of any third party before proceeding to use their websites, products, or services.

9. Changes to this Privacy Policy

We reserve the right to periodically update or modify this Privacy Policy. Your continued use of our Services following the effective date of any modifications or revisions constitutes your acceptance of the updated Privacy Policy. If you do not agree with any of the revised terms, please discontinue using our Services and contact us to close your account. If there are significant changes in the way we handle your Personal Information, we will display the revised Privacy Policy on our Platform and may notify you via email. If you object to or disagree with any of the changes or you wish to stop using our Services, you may contact us using the method outlined in section 10 of this Privacy Policy to deactivate your account.

10. Grievance Officer

If you have any questions or grievances regarding this Privacy Policy or its implementation, such questions or grievances shall be addressed to the grievance officer, whose details are provided below:

Name: Admin

service@zerochaos.in

The grievance officer shall address your questions or grievances in a reasonable timeframe, and in any event in less than 7 (seven) days.